This document was created using the Sellvio Terms and Conditions Generator.
jazzstepsstudio.com – effective from: 2026-02-12
I. General Provisions
These General Terms and Conditions (hereinafter referred to as: GTC) define the rights and obligations of Kökény Vivien (hereinafter referred to as: Service Provider) and the party using the services via the Service Provider’s online portal, jazzstepsstudio.com (hereinafter referred to as: Webshop) (hereinafter referred to as: Customer).
Details of the Service Provider:
a. Name: KÖKÉNY VIVIEN – JazzSteps Dance Studio
b. Registered office: Hungary, 9026 Győr, Ady E. utca 73, 1st floor, door 4
c. Tax number: 90378159-1-28
d. Company registration number: 59563437
3. Hosting provider’s details:
a. Name: Sonrisa Informatikai Kft.
b. Registered office: Hungary, 1022 Budapest, Bég utca 3–5., 1st floor, office 108
c. Website: sonrisa.hu
4. The GTC applies to electronic commercial services provided in the territory of Hungary through the Webshop.
5. The language of the contract: Hungarian
6. Contracts are considered written contracts, but the Service Provider does not file them.
7. The Service Provider does not submit to any code of conduct.
II. Use of the Webshop
1. Registration
1. The use of services in the Webshop does not require registration.
2. General information about purchasing
1. The essential characteristics and features of the products available in the Webshop, as well as instructions for use, can be found on the product information page.
2. The detailed actual properties of the product are included in the product’s user manual, which, if required by law, is attached to the product.
3. The Webshop displays the gross price of products expressed in Hungarian Forints. The purchase price is the amount indicated next to the product, which includes 27% VAT.
4. During the ordering process, the Service Provider clearly indicates the total amount payable – including the product price, shipping costs, and any other additional fees – before the order is finalized. If any cost cannot be precisely calculated in advance, the Service Provider will clearly state this and explain the calculation method.
5. The Service Provider does not apply default options (pre-ticked boxes) that would result in extra charges for the Customer. Any additional service or product not necessary for the main contract and available for an extra fee will only be added to the cart if the Customer explicitly and consciously chooses it. If the Customer is charged for an additional service not explicitly chosen, they are entitled to a full refund.
6. If the Service Provider displays an incorrect price next to any product in the Webshop – particularly a price significantly different from the generally known or estimated price of the product, or an obviously erroneous price due to system failure (e.g., 0 HUF or 1 HUF), or one with an apparent calculation error – the Service Provider is not obliged to sell the product at the incorrect price. If the Customer finalizes an order at an incorrect price, the Service Provider is not obliged to accept it but may offer the product at the correct price for purchase, and the Customer is free to decide whether to accept it.
7. The Service Provider issues electronic invoices.
3. The purchasing process
1. Placing products in the Cart: The product to be purchased must be placed in the Cart. By clicking on the Cart icon, the Cart contents can be viewed, and the Webshop informs the Customer of the contents, which the Customer may freely modify until the Order is placed.
2. Providing Customer data: If the Customer wishes to purchase the contents of the Cart, the following data must be provided:
a. Choosing delivery method: personal collection or home delivery
b. Providing delivery address may include the following:
i. The Customer may indicate whether they are purchasing as a private individual or a business customer (for business orders, company name, tax number, registration number, and bank account number are also required)
ii. Delivery details: country, postal code, city, address, name, phone number, contact email address. The Customer may also provide additional information in the “Remarks” field.
c. Choosing payment method: the Customer may choose from the available options: advance transfer, cash on delivery, or online card payment.
3. Finalizing the order: The Customer can finalize the order by clicking the Order button. Accepting the GTC and the Privacy Policy is a prerequisite for finalizing the order. Before or at the same time as activating the Order button, the Service Provider clearly and visibly displays the product name, the total amount payable (product price + shipping + other costs), and the fact of the payment obligation. The Order button clearly indicates that pressing it entails a payment obligation.
4. Payment of the purchase price: In the case of online card payment, the Webshop redirects the Customer to the payment interface, and after successful payment, the Order details are displayed.
5. Acceptance of the order by the Service Provider takes place in a two-step process:
a. The Webshop’s IT system sends an automatic email confirmation of the Order, which serves only for the Customer to check the Order details and receive confirmation that the Order has been submitted to the Webshop.
b. The Webshop informs the Customer of the acceptance of the Order by email.
6. Customer’s options for correcting data entry errors: The Customer may correct data entry errors until the order is submitted to the Service Provider. If correction in the Webshop is not possible or if the order has already been finalized, the Customer may notify the Service Provider via the email address or phone number provided in the GTC.
4. Service Provider’s procedure if the Customer requests delivery of the product to another EU Member State
1. The Customer may purchase under the rules of Section II.3 if they request delivery to a location in a Member State where the Service Provider provides delivery or to a location where the Service Provider provides collection options.
2. If the Customer wishes to have the product delivered to a location other than that specified in point 1, then the Customer must organize the delivery themselves and contact Customer Service to coordinate details. In this case, the Customer cannot use cash on delivery as a payment option.
III. Complaint Handling and Customer Service in Case of Consumer Complaints
The rules set out in this chapter shall apply if the Buyer qualifies as a consumer, i.e., a natural person acting outside the scope of his or her profession, self-employed occupation, or business activity.
The name and registered office of the Service Provider can be found in the first part of the GTC. The Buyer may communicate his or her complaint to the Service Provider either orally or in writing.
Contact details of the Service Provider for complaint handling:
Postal address: Hungary, 9026 Győr, Ady E. utca 73, 1st floor, door 4
In person: Hungary, 9026 Győr, Ady E. utca 73, 1st floor, door 4
1. Handling of Oral Complaints
Immediate Investigation
The Service Provider shall immediately investigate the Buyer’s oral complaint and attempt to remedy it as necessary. If the Buyer does not agree with the handling of the complaint, or if the complaint cannot be immediately investigated, the Service Provider shall promptly record the complaint and its position regarding it in a report.
Recording of the Report
The report prepared about the complaint shall include the Buyer’s name and address or electronic mail address, the place, time, and manner of the complaint’s submission, a detailed description of the complaint, as well as a list of documents presented by the Buyer. In the case of an oral complaint communicated in person, the Service Provider shall hand over a copy of the report to the Buyer on the spot.
Telephone Complaint Handling
The Service Provider shall assign a unique identification number to the Buyer’s oral complaint communicated by telephone or via other electronic communication services.
The Service Provider shall send a copy of the report prepared about the complaint to the Buyer no later than simultaneously with the substantive response.
During telephone complaint handling, the Service Provider shall make an audio recording, which it shall retain for five years.
At the Buyer’s request, the Service Provider shall provide the audio recording made during the telephone administration free of charge, and shall also ensure its playback at its customer service, or, upon request, send an electronic copy. The Service Provider shall fulfill a request for access to the audio recording within thirty days from the date of receipt.
2. Handling of Written Complaints
Response Deadline
The Service Provider shall respond to the Buyer’s written complaint in writing, substantively, and in a verifiable manner within thirty days of receipt. If the Service Provider rejects the Buyer’s complaint, it shall provide reasons for its position.
If the Buyer does not provide his or her name and address or electronic mail address, fails to provide a detailed description of the complaint, or does not submit the documents and other evidence necessary to assess the complaint, the Service Provider shall not be obliged to respond to the complaint.
The Service Provider shall immediately confirm receipt of a complaint submitted via its electronic interface/form to the consumer’s provided electronic mail address.
Retention of Documentation
The Service Provider shall retain the report prepared about the complaint, the written complaint, and the copy of the substantive response thereto for three years, and shall present them at the request of supervisory authorities.
3. Legal Remedies
If the Service Provider rejects the complaint, it shall inform the Buyer in writing of the authority or conciliation board whose procedure may be initiated in relation to the complaint. The information shall include the seat, telephone and internet contact details, and mailing address of the competent authority and the conciliation board at the Buyer’s place of residence or stay.
Conciliation board contact: bekeltetes.hu/udvozlo
Consumer protection authority contact:
fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag
3.1. Initiating a Conciliation Board Procedure
In the course of handling complaints and providing information to consumers, the Service Provider cooperates with associations representing consumer interests and with consumer protection authorities.
The Service Provider informs the Buyer that it has made a general submission declaration valid until withdrawal in writing at the conciliation board competent for its registered office, or – with effect covering all conciliation boards – at MKIK.
The Service Provider informs Buyers that, in addition to Buyers qualifying as consumers, the following may also turn to a conciliation board: a civil organization established under separate law, an ecclesiastical legal person, a condominium, a housing cooperative acting for purposes outside its independent occupation and economic activities, as well as any consumer who is a citizen of a Member State or has residence in a Member State, and any business established in a Member State that purchases goods or uses services within the Union exclusively for final use, or acts with such intent.
3.2. Consumer Protection Authority Procedure
Before initiating a procedure with the consumer protection authority, the Buyer is obliged to attempt to settle the disputed matter directly with the Service Provider.
The Buyer may initiate a consumer protection authority procedure if the Service Provider has violated provisions of consumer protection legislation, especially those related to distribution, provision of services, complaint handling, customer service, product quality, composition, packaging, pricing, handling of warranty and guarantee claims, as well as obligations related to consumer information.
The application submitted to the consumer protection authority must include:
- the name and registered office address of the Service Provider,
- the place where the contested conduct was committed,
- a brief description of the subject of the application supported by the available documents, in particular the Service Provider’s reply letter to the Buyer’s inquiry, the report prepared about the oral complaint, and in the case of a complaint submitted by post or electronically, the document certifying submission.
A consumer protection authority procedure cannot be initiated later than three years after the occurrence of the infringement. If the infringing conduct is continuous, the deadline starts from the cessation of the conduct.
In the consumer protection authority procedure – within the scope of protecting the consumer interests they represent – associations representing consumer interests shall also have the rights of a client.
If the consumer protection authority establishes a violation of consumer protection regulations, it may, among other things, order the termination of the infringing situation, prohibit continuation of the infringing conduct, oblige the Service Provider to remedy the identified deficiencies within a set deadline, or impose a consumer protection fine.
4. Procedure of the Service Provider in Case of Repeated Complaints
If the Buyer submits a complaint identical in content to a previously substantively answered complaint, without containing new information, the Service Provider may refrain from investigating it. The Service Provider may also refrain from investigating complaints submitted by unidentifiable persons.
5. Fulfillment of Written Form
The Service Provider may fulfill its written complaint handling obligations by letter, telefax, or electronic means, provided that the tool used allows for the durable storage of data and the unchanged display thereof.
IV. Other provisions, information
1. The Service Provider informs the Customer that:
a. the annual availability of the servers ensuring data management exceeds 99.9%. Regular backups are made to protect the data, so in case of data loss, the original content can be restored,
b. the stored information is placed in MSSQL and MySQL databases, sensitive data is protected with strong encryption, using hardware-based encryption solutions integrated into the processor.
2. The Service Provider informs the Customer that the Sellvio rating system operates on the Online Store website.
a. The rating system evaluates not individual products but the operation of the webshop itself, based solely on opinions of real customers.
b. During the review process, the following technical security measures are applied:
i. The possibility to leave a rating is activated only after purchase. The system operates independently of the webshop, and reviews are stored by Sellvio (ErdSoft Ltd.: company registration number: 06-09-030198, registered office: 6720 Szeged, Kígyó Street 4).
ii. Reviews can only be submitted following purchase, based on an invitation sent to the provided email address.
iii. It is important to know that neither ratings nor reviews can be deleted – both positive and negative feedback appear, ensuring the system provides an accurate representation of the webshop’s operation.